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Reviews

Dominic A.
Dominic A.
London Box Sash Windows just completed the installation of our new, double glazed windows across our mid-terraced Victorian house. We couldn’t be happier with the experience, from start to finish. Jake took a lot of time during the initial consultation, explaining the options available and impact on costs. We had four quotes in the end, roughly in the same price range and decided to go with LBSW due to their professionalism and responsiveness. Harry did the technical inspection pre-installation and Judith kept us updated throughout the process.At the scheduled day of installation, Audris arrived punctually (on the minute!) and his and David’s work was spotless. They both worked extremely hard, precise and left every room they worked in tidy (we didn’t have to do any cleaning ourselves!). Within a week, all our windows were done, in line with the promised timeline. We could really trust the team and go about our lives and just leave them with a key, which is a great feeling. Also, there was much less redecoration needed than we feared, thanks to the team’s careful way of working.Choosing a firm to work with for new windows was a big decision for us, and I can only recommend LSBW. Our house is much warmer, quieter and with no more annoying draughts, we don’t regret the investment for a second.
Andrew
Andrew
Great company to work with. Trustworthy, honest and efficient work ethic.Thoroughly recommend this company.
Michael Glynn
Michael Glynn
For some time we have been working towards replacing some sash windows in our large mid-Victorian semi-detached house so as to reduce draft, make some rooms warmer, make window opening easier and hopefully safe some energy cost (although we knew that the payback time against energy cost is long). We had visits from several companies identified with flyers through the door, internet searching and personal recommendation, the latter being for London Box Sash Windows (LBS). It was clear from the start that LBS offered a more personalised service and listened more carefully to what we actually wanted. They were the only company to offer sash-only replacement (as against the whole window and frame) and were the only company to point out that full frame replacement would cause problems with windows where the window frame was integrated with shutters and a plaster cornice.All the pre-installation contact was great, with a very detailed on-site discussion of what was wanted, and the different options. LBS helped us create two windows with reproduction Victorian coloured and frosted glass which look fantastic (see attached photo). A very detailed specification and estimate was sent for checking and acceptance, and then a second survey by the fitting expert to iron out the last few potential glitches.The two fitters were brilliant, changing 8 windows in 4 days, arriving promptly for a 7.30am start, and meticulously clearing up dust and rubbish to leave the house in a very good state each day. They worked with minimal noise and fuss and were receptive to the large number of checks and queries that always crop up during a large job in your own home. They were not the least put out when our plumber turned up a day earlier than expected to refit some radiators. On the final evening we immediately noticed the reduction in noise and draught, and the increased warmth.We would not hesitate to use LBS again and to recommend them to others. High quality full replacement of sash windows is not cheap, but we feel that we have installed an excellent product that has greatly enhanced the comfort of our home, that will last for many years, and that has increased its eventual sale value.
Mari Barnes
Mari Barnes
Great service great practitioners 👍🏻For David he was fantastic Fantastic product It has changed the room completely but still in keeping with the period of the house
A Bury
A Bury
Fantastic service from start to finish. Jake (sales) spent a long time with us explaining all the details and choices, Judith in the office was very responsive to all questions and Jasper (installation) was a master of his craft! I wouldn’t hesitate to recommend London Box Sash!
Tom Robinson
Tom Robinson
Absolutely brilliant windows. We looked around the competitors but London Box Sash made windows that looked closest to our originals. Key thing to note in my photos is that the weather seals are white and not black like most competitors. Their customer service and quality professionalism was top notch. Thank you.
Stephen Durkin
Stephen Durkin
I used London Box Sash Windows for two separate installations over the last year and I have nothing but praise for the company. From the initial contact, through the estimating to the final installations, the people I dealt with were polite, informative, helpful, punctual and hard working. We had a mix of sash and casement windows fitted and the product is absolutely top notch. We had some issues with our builder making new openings for the windows but the advice and flexibility with the fitting dates given by LBSW made the process and the overall look of the windows superb. I’ve used a few tradespeople over the last few years and LBSW are by far the most professional and committed. A company based on wonderful craftsmanship and customer service!
Paul Calway
Paul Calway
I could not recommend London Box Sash enough. The process from start to finish has been easy, dare I say enjoyable. The quotation period was relaxed, informative and clear. The installation was incredibly considerate, clean and professional. The windows themselves are beautiful – we could not be happier. Look no further, these are the people you are looking for.
Mark Byford
Mark Byford
Phenomenal windows and service.We chose to use London Box Sash Windows following a recommendation and couldn’t be happier.The entire process from start to finish was absolutely seamless, from the initial survey, selecting designs that replicated our existing Victorian windows like for like, to the fitting and end result.We were astonished not only by the brilliant quality of the new windows (upgrading from original frames and glass means that the property is now silent, cooler and undoubtedly warmer come winter) but the speed the fitting team worked at and their attention to detail.
Maureen Ellis
Maureen Ellis
We’re absolutely thrilled with our new sash windows in the bedroom! From the very beginning, Jake made the initial survey process a breeze. Then, Judith kept us in the loop and informed us throughout the entire process, which was wonderful. And we can’t praise Anjelo and Rafal enough for their amazing job installing the windows. They really went above and beyond! A big thank you to the entire London Box Sash Windows team for making this experience so positive for us! Also of note is how much quieter and warmer the bedroom is now. The windows not only look great but they really make a difference.
Dick Bird
Dick Bird
Excellent quality and service. Having originally wanted one replacement sash window, we were so impressed with the quality of the one we ordered, we went on to order four more. The build quality , insulation and acoustic properties are excellent, and the style fits perfectly into our early Edwardian house. The service was always courteous, communication precise and regular, and the fitting itself carried out with great care and consideration. We are delighted with the windows, which have made a huge difference to our previously draughty home.
Nathaniel Rodwell
Nathaniel Rodwell
An excellent all-round experience; the windows look fantastic and the much-feared compulsory trickle vent is particularly discreet! If we ever need more doing we know where to come.
David Baines
David Baines
London Box Sash our first choice having consulted widely. We were pleased with the quality of the demo window shown and were able to visit a reference customer not far away. The fact they were London based was a plus. Installation team were great, quick, professional and went the extra mile to make a good job. We’re so pleased with the results; noise is less, warmth notably improved and the windows actually slide open! a fantastic improvement on the old ones!
Terry Doherty
Terry Doherty
Had the windows fitted over 5 years ago – I called to report 1 of the 16 windows had some condensation between the panes of double glazing. No quibble – they ordered a new window taken from their record and replaced it. The engineer arrived as scheduled – completed the job within 2 hours with no mess. A completely professional job and company. I would recommend them to anyone
Annalisa LF
Annalisa LF
If I could give more than 5 stars I would!From the first day I met Jake for a quote I knew this was the company I was looking for. Professionalism, patience, competence, passion were all there in front of me and I had no doubt I could trust their work.Then came Harry with his obsession to details in taking measurement in a pretty old house which can be very complex and challenging due to the old and not very even structure.And then the work itself done by my 2 rockstars! Audrius and David have been amazing in fitting the windows; extremely precise, always caring about what I felt or thought about the ongoing works, very clean as well! I was expecting lots of dust and damages to the walls but not at all! Only minor spots here and there which are absolutely normal when carrying out these types of jobs.They also cleaned perfectly the windows after the work was completed, the floors and communal stairs and Audrius even went to my neighbours downstairs to make sure no rubbish fell in their property and if so, he made sure to clean properly before leaving.I couldn’t recommend this company more; my experience has been way over my expectations and I’m so glad there are still companies like this one out there.If you are looking for replacing your sash windows look no further; you know who to talk to!(I’m based in Streatham Common, just come and look around; The best ones you’ll see are mine! ;-)Outstanding experience, thank you!Annalisa
John
John
We have used London Box Sash three times and they just do such a great job. The quality of the manufacture, the fit of the windows both in the brickwork and the making good afterwards as well as the sashes in the frames is just top notch. The sashes move so smoothly and seal so well – our flat is just very warm and quiet now. The guys who performed the installation are strong to be able to lift the massive heavy units into position but at the same time they have the finesse to do things to a very high degree of precision to give a top finish (eg the painting and the fitting of the ironmongery). In addition they look after your home and are very polite and considerate. They are not cheap but work to a very high standard and at speed and are worth every penny. Highly recommended.
Jim Wood
Jim Wood
Very professional keeping us informed of what they were doing before and during the work. Worked fast and kept our rooms very clean. Excellent finishing. Highly recommended.
M O
M O
I still can’t get over how good these guys were. They somehow managed to change most of the windows in our house in 4 days – way shorter than I thought it would take. The quality of the work is superb – they make the house look spectacular. I expected follow up work to be needed but the patching up they do around the windows makes it look almost as if the were never there. And the team itself was great – so considerate of our house, incredibly polite, and explained everything they were doing. New windows aren’t something we’ll need for many more years but I’ll definitely be a return customer when we do. Thank you!
Steph Faber
Steph Faber
An incredibly professional, thorough and well executed service. From initial enquiry, through to survey and then installation. I wouldn’t hesitate to use them again. We made a huge financial investment and it was worth every penny.
Catherine Lloyd
Catherine Lloyd
Excellent service, friendly and accommodating. From Judith in the office, Harry for the survey and scheduling the work right through to the fitters, such an easy smooth service.Workmanship is of such high quality. The fitters were so tidy and respectful too. So important when you have people working in your house.Our new windows look beautiful.
Jennifer Porter
Jennifer Porter
Superb from start to finish! When I made my initial call and spoke to Judith, I was impressed by her knowledge and her friendly and professional advice. She arranged for the surveyor, Harry, to visit and I knew then that I had made the right decision when he explained everything clearly to me. I was delighted to hear the new window could be made and installed within 4-5 weeks. Andy came last week to do the work and it was a joy to have such an expert – he left my house without a speck of dust in spite of having removed an old sash window. I now have a beautiful new window which moves freely. I thoroughly recommend this company, who give you an honest appraisal of the cost and the time-frame. Amazing! Thank you, especially to Judith, Harry and Andy.
Judith Hawley
Judith Hawley
We decided to replace all the sash windows in our drafty Victorian house to improve insulation and thus reduce energy use. As it was a significant financial investment for us, we researched it thoroughly and London Box Sash came out as front runners. We are delighted we went with them. From start to finish, their service was highly professional and completely reliable. All of the staff from sales to installation were courteous and a pleasure to deal with. They explained the process fully and there were no nasty surprises. The installation team were amazing. They replaced 13 separate sashes in just four days. The windows look and feel very smart. Our house immediately feels warmer. We can now turn the heating off completely during the day. The degree of sound insulation is an unexpected pleasure too.I would definitely recommend this company.
Jacobus Lombard
Jacobus Lombard
I would not hesitate to recommend the London Box Sash Window Company.From the time that I contacted them in November last year, I have been impressed with the professional way they have handled my enquiry for two large sash windows in a Victorian house.Judith Baichoo fully understood my requirements and produced a thorough specification at a reasonable price. The installation has just been completed. Andy, the installer, has done an excellent job with no fuss and no mess.It is sadly unusual to find companies with the ethos, commitment and standard of workmanship exemplified by the London Box Sash Window Company and the people who comprise it.
Chris Leeson
Chris Leeson
We are in the process of ‘future-proofing’ our home – let’s face it, with the rising cost of utilities, this is fast becoming a priority. We live in an old Victorian house with large, single-glazed, sash windows, several of which needed replacing, but deciding what with, was always going to be tricky; plastic windows would obviously be cheaper, but wouldn’t be in keeping with the house and so we looked around at who was making wood sash windows. There is no doubt that this is an expensive route to take, but given how long they last once they’re in, to not do it right first time seemed a false economy. We have so far replaced two windows with TBSW company and you really do get what you pay for; from the start and our first contact with them, we felt confident that we were dealing with people who knew what they were talking about, cared about what they did and were hugely positive about their product and justifiably – the windows are superb. Large, double glazed units that immediately cut the heat loss and sound from the outside and because of the perfectly balanced weights, can be raised and lowered with finger-tip control. The finish is beautiful and totally in keeping with the house. The care and precision with which their fitters worked – the place was spotless when they left – belies the amount of work involved and all the work is guaranteed. It has been a pleasure dealing with them.
Sue T
Sue T
I have nothing but praise for this company. A bay window, 4 single sash windows, two casement windows, and two sets of french doors – all installed without fuss and to my complete satisfaction in 3 days!Each person I have had contact with are so impressive: – Jake with his fabulous sample window; Judith who handles all the admin efficiently, smoothly and helpfully ; Harry who is clearly a highly professional surveyor as the windows are a perfect fit; and especially Anjelo and Rafal – the installers who work so hard but with such professionalism and expertise.The quality and standard of the windows and doors and the installation are beyond my hopes and expectations. I was worried that the house would be a wreck after this work as it was so many windows in such an old house already suffering from a few years of neglect – I was expecting walls to need replastering – no curtains, dodgy brickwork etc etc – absolutely not the case. The house is now so warm, and quiet … and also looks 100 times better both inside and out. Anjelo and Rafal are artists! ( sorry Anjelo 🙂 )If you want new windows – contact this company.
LH
LH
LBSW has lived up to all the great reviews we read of them. First class product, great communication from start to finish (incl. during installation). Also, when I said I wanted to pay by credit card they made that possible despite it not being on offer initially. Top notch company with a great product. Highly recommended.
Jan Crozier
Jan Crozier
We had exceptional service from this company right from the beginning with the quote from Jake, who was very knowledgeable and personable and could not have been more helpful. The windows look lovely – we have waited a long time for the right product to come along as we didn’t want to ruin the look of our Victorian house by installing windows that scream “double glazing”. Well these don’t and if anything we think that they enhance the exterior. The installers deserve a special mention, incredibly hard working, tidy and friendly and their workmanship was exceptional; we have only the odd bit of very minimal tidying up to do and you have to look hard to see where it is needed. They managed to get a large bathroom window replaced without so much as a tiny crack to the surrounding fragile crackle glazed tiles, something I’m not sure even they thought they would be able to do. I can’t recommend this company highly enough and thanks a million to the neighbour of mine who recommended them to me. Please don’t change or be tempted to cut any corners because your service and product are both fantastic exactly the way they are.
Constantine Haberis
Constantine Haberis
‘London Box Sash Windows Ltd.’ clearly stood out as the obvious choice out of a number of other candidate companies for the replacement of three single glazed sash windows with new double glazed ones, in a four storey Georgian property within the London East Canonbury conservation area, in terms of the high quality of materials used, the great safety design features employed, the excellent guarantees offered and their very competitive pricing. The manufacturing waiting time was as planned and the installation was perfect. Overall excellent!
Nicholas Gibbons
Nicholas Gibbons
I wanted to leave reviews for this company, as I believe they epitomize what a really well run company can do. Excellent product, excellent service, great employees, and reasonable prices.You cannot go wrong with London Box Sash Windows. They replaced back doors and windows in my Chiswick house which is 120 years old. Looks beautiful and has made a huge difference to the coziness already.
Lin Li
Lin Li
I was super impressed by the service. The window fitter was very considerate covering up the whole room and fitted windows with care. I was also reminded before the fitting date, was well informed throughout the whole booking and fitting process. I would highly recommend this company.
S W
S W
We had 8 windows built and installed by London Box Sash in our Victorian terrace. Everything went smoothly, from the first meeting to the installation of the final window, and everything looks and feels great. The big payback will hopefully be in having a much warmer house over the winter period! More than happy to recommend them.
Lizzy Gosney
Lizzy Gosney
The Box Sash Windows team were all so professional, informative and skilled from start to finish. Jake gave me all of the information I needed to properly understand the process. He was always on call to help me with any concerns or questions along the way, making me feel reassured. Andy did a fantastic job with installing the windows. He was efficient and clearly took a lot of pride in his craftsmanship. The windows have transformed the rooms. Not only do they look shiny and new, the sound proofing is a game changer. Judith and the rest of the team were really helpful with the admin side of things. I will continue to recommend Box Sash Windows to everyone. Thank you!
Martha Hanks
Martha Hanks
London Box Sash were truly amazing – from the initial discussions and measuring appointments to the seamless install – we couldn’t fault them. We’re so pleased with the results and get so many compliments and people asking who did the windows (!) Thank you!
Mustafa Al-Haboubi
Mustafa Al-Haboubi
We’ve had 5 single glazed sash windows replaced by Accoya double glazed ones. The Lodnon Box Sash Windows team did an absolutely fantastic job! We are very happy with the end result and would recommend them to anyone who is considering replacing their windows.
Rebecca Masters
Rebecca Masters
This is our second time using London Box Sash and I couldn’t recommend highly enough.When we took on a new large renovation project I immediately contacted Jack and he was great in helping us decide/design the best windows to return character to the house. Service throughout was fantastic and everyone was friendly, professional and worked with our building team to overcome any issues – of which there were a few!The windows and doors look fantastic and everyone notices and comments on the amazing bay windows.
Sandra
Sandra
This is the third time we have used London Box Sash Windows and are very happy with the Company.We moved into a new flat in September and had a cold winter as the previous French doors were over a 100 years old, single glazed and poorly insulated.The new French doors installed by London Box Sash Windows have transformed our dining room in many ways. The design was made to match the Victorian character of the house and the new French doors are beautiful, they have really enhanced the room. We have instantly notice a huge improvement in soundproofing. We can’t hear any noise at all when the doors are closed. We feel a lot safer, the doors are robust whereas the previous one was quite fragile and we used to worry about people breaking in. We haven’t tested the impact on heating and energy consumption yet as it is the summer now, but we can no longer feel the draft that was previously coming through the old French doors, so we think we will be a lot warmer this winter. So, yes, very happy with the quality of our new French doors and also very happy with the team at London Box Sash Windows. They are very friendly, respectful, reliable, came on time, left the flat spotless and were wearing masks. We recommend London Box Sash Windows 100%!
Jack Harris
Jack Harris
We’re really happy with our new window from London Box Sash Windows.Fantastic customer service that was attentive to our requirement. Received great explanations to the various benefits all of the different options offer during the pre-sales visit.And once fitting date was scheduled, Raf (our fitter) was prompt, extremely courteous & polite and incredibly tidy whilst speedily fitting the new window.Very impressed, and happy to support a local SE London business.
Steve Howard
Steve Howard
I recently had a brand new sash window installed. Other companies said the work could not be carried out without removing a large cupboard near the window. I did not want to do this, and as a result they turned the job down. London Box Sash on the other hand had a can do attitude, took on the work and did a superb, high quality and tidy job from start to finish. Highly recommend.
Harry Dunnell
Harry Dunnell
Having received 5 quotes for the replacement of our sash windows we made the decision to proceed with London Box Sash. Jake arrived with a sample window at the initial survey and took the time to explain in detail each quality aspect to their windows – without feeling like i was being sold. The product was speaking for itself. So we opted to pay slightly more than some other quotes. And the finished windows look amazing. Thanks guys
Claire Crawley
Claire Crawley
I had the most fantastic experience with this company from start to finish. Absolutely no hard sales techniques, but really informative advice. I was impressed by the incredibly flexible and personalised service. Not only am I delighted with the quality and look of the finished windows, the fitting was pain free. The fitter was very experienced and meticulous in his work and in cleaning up etc. Would not hesitate to recommend.
Matt Flaherty
Matt Flaherty
As the guys were working on our bay windows downstairs I sat in my bedroom on a work call. I could not stop staring at our new replacement window which had been installed the previous day, and I mailed Judith to tell her that. It’s such a difference, even setting aside any notion of resale value. The benefit to the look of the property inside and out is immediate. Other benefits like energy efficiency, noise reduction, and lack of condensation seem like icing on the cake. It’s as though I feel more at home just standing in a room and looking out. The guys are very considerate and do a great job keeping the mess under control. The service is not cheap, but it’s very good value. I feel good having spent the money. I intend to engage them again for plantation shutters, which I’m told they can do on their installed windows without needing to measure up.
Sara CC
Sara CC
We are so delighted that we chose LBSW. We obtained several quotes & to be honest they were all fairly similar but the positive engagement I received from this company stood them apart from the rest. We were not disappointed, in fact it only got better. The finished item, a large beautiful large sash window in a prominent position in our home, looks exactly the same as it did but doesn’t rattle nor haemorrhage heat any more! My interactions with all the employees involved but particularly the fitter was so positive I am still in mild shock…! Photos: Before, during & after.
Joe Zaher
Joe Zaher
Stunning windows, excellent service, professional companyLondon Box Sash Windows recently replaced all the original sash windows in our Edwardian terraced home which offered almost no insulation from noise and draughts.From start to finish the experience was excellent, from pre-sale (with no hard sell tactics) through to fitting (efficient, clean and tidy) we were kept fully informed at every stage and the level of knowledge, experience, attention to detail and workmanship was second to none.The windows fit perfectly, look stunning and are in keeping with the age of the property. Additionally, the anticipated reduction in noise pollution and improved heat retention have not disappointed in the slightest. The installation team were also able to reinstate our existing shutters as an added bonus.All in all, we have no hesitation in highly recommending London Box Sash Windows and the team (Judith, Jake, Patrick, Audrius, Ramanus and Raf) to anyone looking for replacement windows.
Jack Knowles
Jack Knowles
Fantastic service and Beautiful windows. Excellent pre sales and fitting with attention to detail ensuring the new windows would match older ones and work with my Victorian period property. Fitting was carried out efficiently, keeping me fully informed throughout so I knew what to expect. Great detail was paid to ensure cleanliness and tidiness with more than sufficient protection in all work areas, no mess was left at the end of the fitting. The finished windows provide an excellent noise reduction and increased warmth in the cold winter. The windows fit perfectly with the Victorian property, not looking out of place at all despite the modern double glazing, which looks very subtle.Very happy with them and well worth the cost. Highly recommended.
Stephen Luxford
Stephen Luxford
We had 3 sash windows and a new bay fitted. The windows are great and London Box Sash were brilliant from start to finish. We were a bit worried about damage that might be caused by the install but you would never know they’d been. Andy (the installer) was brilliant and is a real craftsman. Thanks for a great job!!
Lily Jade Rickard
Lily Jade Rickard
We had an excellent experience with London Box Sash Windows – installing double glazed windows in our terraced home. From the start, the team were friendly and helpful – they obviously knew their stuff and took the time to chat through all the potential options and finer details. When it came to doing the actual work, the team were super – they were polite, very respectful in terms of being in our home (particularly during COVID-19 times) and helpful in terms of prepping rooms for work. The quality of the work they did was superb – the windows look lovely (and they work!), and the additional effort to get the small details right was so appreciated. We were so pleased! Would certainly recommend LBS for anyone that was exploring getting similar work done.
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Google Rating
5.0
Based on 110 reviews
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